What on Earth is that? I'll tell you . . . Friendly Caller volunteers contact patients or their caregivers on either Thursdays or Fridays to ensure they have all the supplies they need for the weekend and no concerns. This assists patients and caregivers in feeling confident during times of decreased contact by staff, ie. weekends. You'll work closely with the hospice team to address any concerns and share updated information.
Duties: Review request and assignment with referring case manager and/or volunteer manager. Make telephone contact. Conduct brief assessment of needs. Provide hospice nurse with the information obtained. Document contact according to policy.
Qualifications: Patience, compassion, flexibility, dependability and good listening skills and writing abilities are a must. A clear, respectful, and easily understandable phone voice. Ability to fill out paperwork and communicate results to Nurse or Volunteer Coordinator.
- Verbal / Written Communication
- Critical Thinking
- People Skills
Good Match For
Teens People 55+
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum of 4 hours a month for at least 6 months