Crisis Helpline Counselor

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Position: Unpaid Internship, Volunteer Position

Description: CAFY is looking for interns that are interested in working for a non-profit organization providing crisis services for victims of domestic violence. This is a 10-20-hour internship. Training is provided.

Community Advocates for Family & Youth (CAFY) is full social services organization working to prevent, support and educate about violence and victimization. We serve victims of crimes to help reduce trauma, hold offenders accountable, and stabilize victims involved in violent crimes. Trained victim advocates provide crisis intervention, case management, court education and accompaniment and post-trial support.

CAFY helps families deal with daily life issues associated with Domestic Violence. Trained mentors work to recognize the challenges within a family given their challenges of physical, verbal, psychological, and sexual abuse. We belief by implementing a 24 hour hotline we can provide a safe and nonjudgmental resource for those affected by domestic violence seeking help and/or advice.

CAFY provides linguistically specific services to Hispanic victims as well.

Responsibilities:

• Provide quality telephone intervention to the intended hotline audience (domestic violence).
• Provide accurate, up-to-date information to callers on the hotline issue.
• Refer callers to appropriate resources.
• Collect accurate and detailed data about calls and callers.
• Work shifts scheduled by supervisor within the 24 hour period.
• Attend regular supervision, training and debriefing sessions.
• Able to telework.

Requirements: Minimum of at least 2-3 years of undergraduate school focused in psychology, counseling, sociology, criminal justice, women’s studies and/or foreign language (particularly Spanish).

Seeking candidates with excellent communication skills, clinical judgment, and who are detailed oriented, able to work in a team, and are open-minded regarding cultures, religions, and sexuality.