Waiting Room Ambassador at Social Services (North Oakland office)

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At the Social Services Agency's Thomas L. Berkley (North Oakland( Self-Sufficiency Center, hundreds of customers pass daily through the doors of the waiting rooms. As a Community Ambassador, you will play a crucial role in helping customers feel welcome and at ease. Gain experience with customer service and communication and take a first-hand look at what goes on in a fast-paced government agency. Ambassadors assist in a number of ways: greet clients and provide directional assistance; facilitate services on behalf of elderly or physically impaired clients; assist clients with operating in-house phones, kiosks and photocopiers; and support the Agency's various outreach efforts -- including 2020 Census assistance.

Minimum participation is 1 shift (2-4 hours) weekly for 3 months. Shifts are scheduled between 8:30-5:00, Mondays-Fridays depending on coverage needs. Candidates must be age 18 or older who are not current clients of SSA receiving cash benefits or current employees of SSA or the County of Alameda. Confidence in public interaction and customer service is desirable.

All prospective Community Ambassadors must attend an orientation, undergo a fingerprint background screening (paid for by the Agency), and be photographed for an ID badge.

The next orientation is Wednesday, February 5, 2020 from 5:15-8:00 pm at the San Lorenzo Library (community meeting room), 395 Paseo Grande, San Lorenzo, 94580. There is a free parking on-site.

Please contact Andrea Wong, coordinator at 510-271-9163 or andwong@acgov.org to confirm availability of position and attendance at orientation.