Information Desk / Escort Volunteer (Front Line Customer Service) Charlie Norwood VA Medical Center


(33.473034,-81.9873)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

950 15th StAugusta, GA 30901

About

Assignment Title: Main & Visitor Information Desk Volunteer

Assignment Purpose: This volunteer is responsible for providing information, assistance and directions to individuals entering the medical center as well as by telephone.

Specific Duties:

Time:
8-noon/noon-4:30p.m.

Receives visitors/callers, determines nature of business, directs visitor/caller to appropriate area.

Provides verbal directions and/or medical center floor plan.

Verify visitor/caller appointment information, answer inquiries using the medical center’s computer system.

Responds to phone and face-to-face inquiries.

Contacts units/services to obtain information for visitor/caller.

Assists visitors/patients by placing phone calls to arrange transportation, I.e., taxi, metro, or family members to pick-up visitor/patient.

Assists visitor/patients w/Escort Service, I.e. wheel chair request and/or escort request to appointments/clinics.

Receive non-monetary donations from visitors. Deliver donations to Voluntary Svc office.

Qualifications and Training Required:

Ability to file

Good organizational skills

Ability to work with people

Effective listener

Further Information:

(Send an email to: Vhaaugvoluntaryservice@va.gov if you are interested in this position.)

Skills

  • Veteran Care

Good Match For

N/A

Requirements & Commitment

  • Orientation or Training
  • We will take any time you can give!

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