Information Desk / Escort Volunteer (Front Line Customer Service) Charlie Norwood VA Medical Center


Cause Areas


It's flexible! We'll work with your schedule.


950 15th StAugusta, GA 30901


Assignment Title: Main & Visitor Information Desk Volunteer

Assignment Purpose: This volunteer is responsible for providing information, assistance and directions to individuals entering the medical center as well as by telephone.

Specific Duties:


Receives visitors/callers, determines nature of business, directs visitor/caller to appropriate area.

Provides verbal directions and/or medical center floor plan.

Verify visitor/caller appointment information, answer inquiries using the medical center’s computer system.

Responds to phone and face-to-face inquiries.

Contacts units/services to obtain information for visitor/caller.

Assists visitors/patients by placing phone calls to arrange transportation, I.e., taxi, metro, or family members to pick-up visitor/patient.

Assists visitor/patients w/Escort Service, I.e. wheel chair request and/or escort request to appointments/clinics.

Receive non-monetary donations from visitors. Deliver donations to Voluntary Svc office.

Qualifications and Training Required:

Ability to file

Good organizational skills

Ability to work with people

Effective listener

Further Information:

(Send an email to: if you are interested in this position.)


  • Veteran Care

Good Match For


Requirements & Commitment

  • Orientation or Training
  • We will take any time you can give!

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