Looking for a mission driven organization? Then we need you as our Health Information Concierge
WhenIt's flexible! We'll work with your schedule.
Where14959 NE 95th StreetRedmond, WA 98052
HEALTH INFORMATION CONCIERGE: 2 Positions available
Description The Health Information Concierge works as a key member of the Patient Services team in the Seattle/Redmond office and is responsible for performing the tasks listed below as well as general departmental projects as assigned. This position reports to the Assistant Director of Patient Services.
Responds to calls and emails from brain tumor patients, families, and health professionals on the Patient Information Line
Responsible for creating, monitoring and adding to website all content related to PSSP/Education, Awareness, Advocacy, Research and Events
Willingness to work w/in the Office Environment or off-site as requested
Assists in moderating online patient community including daily discussion forums
Writes content for blogs, factsheets, and other department projects
Sends emails or mails information as follow up to patient calls
Provides regular statistical reports on phone calls/emails received
Collects demographic and biographical information of callers and enters into database
Assists with the developing and updating of patient resources
Assists with outreach and works with social workers/health professionals across the U.S.
Assist with event registration for conferences and teleconferences
Work to assist with outreach including mailings, phone calls, and shipping to health professional conferences
Assist with updates of peer support program, treatment center database, resource directory, and other departmental programs
Assist office volunteers making patient information packets
Special projects as assigned
Bachelor’s degree required. Interested candidates are required to have a minimum of one year experience performing the duties listed above in a similar work environment. Prior experience in either health education or paraprofessional counseling role is ideal. Program coordination and or management experience required.
Experience with SalesForce preferred
Excellent written and oral communication and interpersonal skills
Ability to multi-task essential, solid time management skills required
Experience with the internet required; podcast, forums, or blog experience preferred
Emotional maturity and compassion
Strong internet research and computing skills; database experience a plus.
Experience with counseling and/or experience working in a health environment
Ability to understand scientific information
Interest in learning about brain tumors
Willingness to assist in additional projects for the department
The Chris Elliott Fund (The Elliott Foundation) provides free day-to-day patient and caregiver services to brain cancer patients and is an expert in the brain cancer field. Their mission is to provide immediate and timely access for patients to advanced are/clinical trials.
Good Match For
Requirements & Commitment
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