Make a Difference - Statewide Health Insurance Benefits Advisors (SHIBA)


Cause Areas


It's flexible! We'll work with your schedule.


1106 Martin Luther King Jr. WayTacoma, WA 98405


SHIBA volunteers provide free, unbiased information about health care coverage and access to help improve the lives of all Washington state residents, cultivating community commitment through partnership, service, and volunteering.

Who We Are
A free. unbiased information and counseling service to help consumers evaluate, plan for their needs, and use health insurance and public health programs

An education and referral system of:
o Community volunteers
o Local sponsoring agencies
o Office of Insurance Commissioner staff
o Other government agencies and community partners

SHIBA History
In operation since 1979 and started by a volunteer in Skagit County, WA! The first program of its kind in the nation and now recognized nationally as a model for health insurance consumer counseling. The Washington State SHIBA program inspired federal funding to create State Health Insurance Programs (SHIP's) in all 50 States.
Local sponsors help coordinate SHIBA activities in thier County(s). Sound Outreach is 1 of 20 local sponsoring agencies representing all 39 Washington counties.

Volunteering for SHIBA

  • Training provided by the Office of Insurance Commissioner!
  • Work with an experienced SHIBA counselor as your mentor after training to get some hands on experience.
  • Volunteer training monthly updates, special events and skill building workshops offered.
  • Gain skills, improve knowledge of Medicare, health insurance, prescription drugs and other resources for you, your family and your community.
  • Socialize with other people who care!
  • Basic computer skills required.
  • Volunteer opportunities include Counselor, Community education, Public speaking, Outreach, Admin assistance, Clerical & Technical support
  • Affordable Care Act In Person Assistor training available as well!

If you would like to volunteer with the SHIBA program. please contact the Pierce County volunteer coordinator, Heather Little.


Phone: 253-593-2111 ext. 112


  • Verbal / Written Communication
  • Basic Computer Skills
  • General Education
  • Problem Solving
  • Elder care
  • Community Outreach

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Orientation or Training
  • extremely flexible
  • Basic computer skills, access to email
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