Benefits Assistant Volunteer: Scheduling Assistant

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Position Description:
The Scheduling Assistant Volunteer will assist Benefit Enrollment Specialist with scheduling clients for benefit enrollment assistance. The Scheduling Assistant Volunteer will make out-going calls, verify the need for benefit enrollment referral and schedule individuals accordingly. The Scheduling Assistant Volunteer will be given time frames (date and time) when individual appointments can be scheduled.

In instances where no appointment is needed, and the resident needs referral services, the Scheduling Assistant will use the Benefit Enrollment Resource Manual and provide resources and referrals to meet the residents need.

The Scheduling Assistant Volunteer will provide administrative assistance including but not limited to making photo copies of forms and legal documents, fax and mailing request for documents and forward incoming documentation to ODFJS county office or community action agency.

Telephonic interaction preferred, but potential in-person interaction with clients are possible. Adhere to confidential policy and protocols with National Church Residences.

Required Skills:

In order to be an effective Scheduling Assistant Volunteer, individuals in this position should be able to make calls pleasantly, and maintain good customer, skills, schedule necessary appointments, follow a basic script and perform administrative tasks including, but not limited to keyboarding, copying, printing and faxing. Additionally, volunteers should be able to speak clearly and hear well on the phone.