Job Training and Education Lab Assistant (Whatcom)

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Position Description: Lab Assistants help students during regularly scheduled computer lab times.
Students utilize the lab for language learning software, job search, homework, cashiering and customer
service practice, and more.

Primary Responsibilities:
 Supervise the computer lab during your scheduled shift.
 Language Learning Lab:
o Help students log on/off computers and language learning software
o Answer questions regarding language learning software functionality
 Career building Lab:
o Assist students with WorkSource job search resources
o Help students with online job search
o Support students with cover letters and resume
 Keyboarding Lab:
o Help students log on/off computers
o Answer questions regarding correct typing techniques
 Retail & Cashiering Lab:
o Encourage practice and answer questions regarding POS (Point of Sale) systems, basic
customer service skills, and cash register functionality
o Support students as they practice cashiering skills like making change, payment
processing, and more

 Open Computer Lab:
o Help students log on/off computers.
o Support students if they have any questions regarding their homework
 Roles and responsibilities vary slightly by Job Training and Education Center location
 Other assignments as needed

Reports to: Center Manager or Volunteer Supervisor

Role Requirements & Abilities:
 Experience working directly with people from diverse racial, ethnic, and socioeconomic
backgrounds, or an interest in learning about it
 Ability to flex communication style to multiple cultural environments
Updated: September 2019
 Excellent written and verbal communication skills, and ability to present to diverse audiences,
specifically racially, ethnically, and socioeconomically diverse communities
 A solid understanding of, or interest in learning about, cultural humility and cultural
responsiveness
 Reliable, punctual and consistent
 Patient, understanding, and caring
 Strong listening skills
 Strong computer skills
 General Open Lab/ Career building Lab/ Keyboarding Lab:
o Experience with (or the ability to learn) WorkSource job search resources, language
learning software, online job readiness resources, basic keyboarding techniques, and
more. Volunteers will spend time familiarizing themselves with specific software before
they begin volunteering
 Retail & Cashiering Lab:
o Ability to learn Goodwill’s POS system quickly and accurately.
o Volunteers will receive instruction from staff and spend time familiarizing themselves
with the cash registers/POS before they begin volunteering with students.
o Strong math, counting, and reading skills.
o Previous retail and customer service experience preferred

Essential Physical Abilities:
 Able to safely lift/push/pull up to 10 lbs., grasp, handle, finger and manipulate items; perform
repetitive fine motor functions with fingers, wrists and arms. Able to traverse a wide variety of
physical environments without assistance including uneven surfaces and stairs. Able to
communicate with others effectively, verbally and in writing; including those who have limited
English skills, large groups and small groups and individuals. Able to use standard office
equipment without assistance.

Working Environment/Conditions:
 Classroom setting; moderate noise level.
Time Commitment: Schedules vary by center. Regular business hours, Monday through Thursday. Ten
week minimum commitment