Description
Every day Resource Navigators and Helpline Specialists assist Central Pennsylvania (including Dauphin and Cumberland Counties) residents who call our Emotional Listening and Support and PA 211 lines to find resources for housing, shelter, food, utilities, physical and mental health concerns and so many more. Working across multiple systems, Helpline Specialists and Resource Navigators connect callers to resources to meet their basic needs.
Individuals reach out to the emotional listening and support line for varied reasons including sadness, anger, loneliness, grief, fear, substance use/abuse, mental health issues, marital/partner relationship, anxiety, stress, or to celebrate an achievement or milestone. Limited access to mental health treatment caused by scarcity of mental health resources, financial hardships, and social stigma associated with mental illness often prevents folks from seeking and obtaining adequate mental health treatment. Left without intervention, mental health issues escalate. According to NAMI (2020), 1 in 8 visits to U.S. emergency rooms are related to mental health and substance use disorder.
CONTACT Helpline supports any individual who needs help. Services are available to all regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity, or physical abilities.
