Help Make our House a Home!

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OVERVIEW

Ronald McDonald House Houston offers a home away from home providing care, compassion and hope to families with seriously ill children being treated in Texas Medical Center member institutions. Volunteers help carry out the day-to-day operations at each of our locations. Seven days a week, from 9am to 9pm, three-hour shifts are available. Volunteers commit to serving at least two shifts a month for at least six months.

The Holcombe House location, a 70-bedroom free-standing home, is looking for Welcome Desk volunteers to serve a weekday 3-6pm shift. Welcome Desk volunteers staff the front desk and create a warm, hospitable environment for families and visitors.

DUTIES & RESPONSIBILITIES

• Monitor front door and follow procedures for allowing visitors in the building.
• Answer all incoming calls on the main House number, providing information and transferring calls as necessary.
• Sort family mail and distribute to family mailboxes.
• Assist House Manager with clerical work.
• Assist with occasional administrative projects from other departments.
• Contact incoming families and verify their information through our "first call" process.
• Welcome visitors for meetings with staff, communicate their arrival to staff members.
• Make merchandise sales.
• Page to notify families of scheduled van service, hosted family activities and meals.
• Assemble welcome bags for new families.
• Check out video games through GRMHIS (family database software).
• Sort non-food in-kind donations, organize and place in the appropriate storage room.

QUALIFICATIONS

• Excellent organizational skills. If you like to color-code, you are speaking our language!
• Self-starter who takes initiative and can work independently.
• Good listener. Actively listening to our family members without giving advice is a wonderful gift! We also want you to be receptive to feedback, coaching and experimentation - we are always learning.
• Collaborative team-player. We are a small team that works very hard - and we look forward to having another player join us.
• Empathetic and compassionate. We serve families with varying cultural backgrounds and children of various ages who may be very ill.
• Complete task training provided by House Manager and continuing education training provided by Volunteer Services.

REQUIREMENTS

• Be fully vaccinated for COVID-19 and able to provide documentation.
• Wear a face mask at all times in the building.
• Successfully pass a background check.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the volunteer is regularly required to walk distances, sit and stand, use hands to finger manipulation, handle, feel, reach with arms and hands, and talk or hear.
• The volunteer may be required to lift up to 25 pounds.
• The vision requirements include close, distance, peripheral, and depth perception.

HOW TO APPLY

• Go to rmhhouston.volunteerhub.com
• Click Create Crew Account
• Do not enter a join, click Next
• Check the box for "I am applying for the individual volunteer program"
• Click Next