People Person? Become a Greeter at our Free Tax Sites

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United Way Suncoast needs volunteers to help provide vital front-line support at multiple free tax preparation sites in Hillsborough County during the months of January-April by greeting taxpayers as they arrive, verifying that they have all the documents and information needed to complete their returns and ensuring that they fill out all necessary intake forms. Your work is essential to ensuring we deliver quality services to the community and make our guests feel welcome at our sites. Brief training is provided prior to the start of tax season.

Tasks:

• Develop and/or utilize a sign-in sheet to keep track of visitors coming to free tax sites.
• Greet all taxpayers and create a pleasant atmosphere.
• Ensure consumers have brought the necessary information from which a tax return can be completed and determine type/level of assistance needed.
• Ensure that all taxpayers complete required intake forms and any site-specific forms or surveys.
• Monitor site traffic to ensure that sufficient time is allowed for all taxpayers being checked in at the site to receive assistance.
• Maintain confidentiality of taxpayer information.
• Provide general assistance to taxpayers and, when possible, offer referrals to complimentary services or supports.
• Assist volunteer tax preparers as needed.

We do ask volunteers to commit to work a minimum of one shift per week (typically 4 hours) during the tax season (mid-January to mid-April). Location hours vary and shifts are available mornings, afternoons, evenings, and weekends.

For more information or to apply visit www.unitedwaysuncoast.org/taxhelpvolunteers

Questions? Email Danielle at dlaughlin@uwsuncoast.org or call (813) 274-0980.