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IT Customer Support Specialist

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ORGANIZATION: Wycliffe Associates

  • 2 people are interested

Position summary:

Provide on-site remote technical computer support via a myriad of communication techniques. Responsible for maintaining service levels, tracking problems, and identifying solutions to satisfy customer needs. No Travel required. At least 20 hours per week, minimum of a 3 month commitment.

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Job responsibilities:

1. Assist customers via phone or e-mail while maintaining service levels.

2. Maintain tracking of issues and solutions.

3. Troubleshooting and researching problems for customers.

4. Troubleshooting network hardware and software problems.

5. Running reports, data processing and file transfers.

6. Recording and maintaining inventory of hardware, software, and licensing.

7. Providing support to internal users.

8. Reporting and follow-up on tracking statistics.

9. Documentation and implementation of policies and procedures.

10. Interaction with all customers, all internal departments and computer support

More opportunities with Wycliffe Associates

No additional volunteer opportunities at this time.

About Wycliffe Associates

Location:

11450 Translation Way, Orlando, FL 32832, US

Mission Statement

Involving people in the advancement of Bible translation.

Description

Volunteers have Accelerated Bible Translation throughout the history of Wycliffe Associates

In 1967, three people deeply concerned about the future of Bible translation--Bill Butler, Dale Kietzman, and Rudy Renfer--realized that translators were spending an increasing amount of their time in non-translation tasks. Building and maintaining facilities, doing office work and accounting, vehicle maintenance, and a myriad of other practical tasks were absorbing more and more of their time. They saw that laypeople with a heart for service and a wide variety of skills could accelerate Bible translation by freeing up thousands of hours of translation time each year. These three men also knew that volunteering in the mission field would increase Christians' awareness of opportunities for their personal involvement in fulfilling the Great Commission to bring God's Word to every tongue and every heart in the world. So Wycliffe Associates was founded.

Worldwide, millions of people are waiting for a Bible to be written in a language they can understand--the language of their heart. Translators are working throughout the world to start translation projects in every language needing one by the year 2025. This massive undertaking is called Vision 2025. To meet this goal, translators need the help of Wycliffe Associates volunteers.

Hands-on Ministry
Through the years, thousands of volunteers--people like you--have given generously of themselves to provide practical help to Bible translation personnel around the world. The result: more translations provided sooner to more people who need to hear God's Word.

  • Construction workers design buildings; do framing, wiring, and bricklaying; install utilities; build translation centers; pave roads; build airstrips; and provide schools, offices, and housing
  • Other volunteers make vital contributions on short-term mission trips, providing Vacation Bible School programs, accounting, mechanics, and other services
  • Families open their homes to traveling missionaries through the Hospitality Ministry, support the Wycliffe Associates Linen Closet Ministry, and raise funds for projects through the Wycliffe Associates Banquet Ministry
  • Only the Lord knows the impact of the hours of prayer on the part of Wycliffe Associates Prayer Watch members

You can be involved in this great work, too, when you pray, go, tell, and give. We urgently need more volunteers across the country and around the world. Discover what thousands of our volunteers find out every year: Sharing your talents, time, and treasure to bring the Word of God to Bibleless people fills you with joy and brings blessings into your life! To the glory of God, together we can speed the work of Bible translation.

CAUSE AREAS

Computers & Technology
Faith-Based
Computers & Technology, Faith-Based

WHEN

We'll work with your schedule.

WHERE

11450 Translation WayOrlando, FL 32832

SKILLS

GOOD FOR

N/A

REQUIREMENTS

N/A

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