Red Cross: Admin Call Center Volunteer

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In this role, you'll be in charge of making outreach calls for the Red Cross in several areas:

• Wellness calls, to check in on volunteers that haven't been active in some time
• Diversity Outreach Calls- asking volunteers to complete the demographic information in their profiles, explaining how to do this
• Hours Calls- reminding volunteers how to log hours, explaining how to do it
• Satisfaction Survey Reminder Calls- Each year on a volunteer's anniversary with the Red Cross, we ask them to complete a survey for us. This information helps us to improve where we're lacking and celebrate our wins. Increasing number of responses is a priority for our region. You'll explain how to access the survey (it will be emailed to them, check spam/junk folder, etc.)
• Roster Clean-up calls- outreach to volunteers that have been inactive, trying to re-engage them into training or inactivating their profiles.

Requirements:
Age 18+
4-6 hr. availability per month
6 month + Commitment
Must be willing to use your own phone to make calls if working virtually
Be personable, and enjoy talking on the phone with people
Comfortable working with all types of people

Other information:Can work virtually or in the office at 4155 Diamondhead Rd
Working hours for making calls are flexible, but must be completed between 8:30am and 8pm