Welcoming smiles needed! Blood Donor Ambassador!

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* Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

* Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.

* Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.

* Direct donor to next step of donation or options for future donations if deferred.

* Model excellent customer service behaviors.

* Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

* Learn and share the Red Cross story, including the mission, vision, and values

* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.

* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

* Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact

* Responsible to inform donors of current and upcoming donation promotions

* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed