VolunteerMatch

Join the Disaster Fireline Dispatch team.

"Hello, this is the American Red Cross. What is your disaster?" You could be the person to take the incoming call from the fire department or other agency about a family affected by a home, apartment fire, flood or other disaster and be the one to dispatch the information to the disaster action team. You would then track the team as it responds to the call and provide backup support from the office as needed. Volunteers are needed during regular office hours 8:00 am-4:00 pm Monday through Friday.

Dispatch team volunteers also take incoming calls from disaster victims looking for Red Cross assistance and calls about disasters other than fires.

The American Red Cross provides all training.

Volunteers who are able to respond calmly in emergency situations with good telephone skills and the ability to accurately take and dispatch information are sought. You must be reliable and willing to commit to at least a 4 hr shift. Volunteers are needed between the hours of 8:00 am and 4:00 pm Monday through Friday at our Phoenix Headquarters on Bethany Home and I-17 location.

Some computer knowledge is helpful, but not required. We will train you.

Qualifications:

• Familiar with Red Cross policies & procedures
• Self-starter, able to work independently
• Disaster experience preferred
• Experience managing people
• Strong verbal and written communication skills
• Computer and internet access.
• Willingness to carry out in a positive professional manner the policies and procedures of the American Red Cross

Required Training provided by the Red Cross:

• Orientation to American Red Cross
• Fulfilling Our Mission

Recommended Training provided by the Red Cross:

• DAT - An Overview
• Mass Care: An Overview
• Client Casework: Providing Emergency Assistance
• Shelter Operations & Shelter Simulation
• Disaster Assessment
• Fundamentals of Chapter Disaster Operation Management
• Working with Total Diversity
• Fundamentals of Disaster Public Affairs