Join the Senior Medicare Patrol and Prevent seniors from healthcare scams and fraud

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The Senior Medicare Patrol (SMP Hawaii) is a federally-funded program under the Administration on Community Living, and has been in existence in Hawaii since 1997.

SMP depends on volunteers like yourself to carry out its mission of Protect, Detect, and Report. They share and provide education to our communities statewide on how to protect themselves and loved ones from Medicare scams, fraud, abuse, and unnoticed billing errors. Learn how to read medical statements and who to call for help

• SMP volunteers receive training on the basics of Medicare and Medicaid, healthcare scams, errors, abuse, and fraud.
• SMP volunteers have the satisfaction of participating in a national effort to educate and empower their own communities about health care scams, billing errors, abuse, and fraud.
• SMP volunteers attend monthly volunteer meetings for additional training and peer support.
• SMP volunteers are invited to an annual statewide volunteer appreciation event and receive recognition for their contributions to the SMP program

Volunteers have six different roles to choose from:

1. Distributing Information:

This role involves transporting and disseminating SMP informational material to sites and events, and may include presenting a prepared script for a small group.

2. Assisting with Administration:

This role involves such work as copying, filing, data entry, and making phone calls in support of SMP activity.

3. Staffing exhibits:

This role involves staffing information tables at events such as health fairs. Volunteer’s pass out bags of information and answer simple inquiries.

4. Making group presentations:

This role involves giving presentations on six topics to small and large groups, with the opportunity for Q & A discussion. Also, performing in a SMP drama club presentation where we perform 6 skits on red flag issues to be aware.

5. Counseling:

This role involves direct discussion with beneficiaries about their individual situation. Activity may include review of personal information such as their Medicare Summary Notices, billing statements, and other related health care documents.

6. Handling Complex issues and referrals:

This role involves in-depth interactions with beneficiaries who are reporting specific instances of health care errors, abuse, or fraud. Volunteers who serve in this role may act on behalf of the beneficiary or refer a case to the appropriate authorities.

Volunteers are an essential part of the SMP program and receive orientation and training to enable them to carry out the tasks of their respective roles.The process requires a completed application form, interview, three reference checks, and a criminal background check.

For an application packet and more information please contact: Kaipo Cullen at 808-586-7281 or, toll free 1-800-296-9422. Email:kaipolani.cullen@doh.hawaii.gov or Website:smphawaii.org

Mahalo, and we'll look foward to hearing from you soon!