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About Crisis Call Center

Location:

Confidential location, PO Box 8016, Reno, NV 89507, US

Mission Statement

VISION: People in crisis will be able to find the support they need to become self sufficient. MISSION: To compassionately help people in crisis make healthy choices for a happier future.

Description

Crisis Call Center was created in 1966 as program in the Department of Psychology at the University of Nevada, Reno in response to the high rate of suicide in Nevada. One of the longest continuously-operating crisis call centers in the country, we are now an independent non-profit organization. Crisis Call Center plays an integral role in the community as the first point of contact for individuals in crisis; "the first call for help" providing intervention, education, and referral services. In many respects, Crisis Call Center is at the heart of the complex web of social and human services throughout Nevada.

Crisis Call Center provides 24-hour emergency telephone crisis intervention, support, information, and referral services throughout the state of Nevada. This service is provided free of charge for anyone in crisis, regardless of the nature of his or her problem, with the intention of offering callers the opportunity to discover learning and growth in their crisis. In addition to the 24-hour crisis lines, the Center also operates the Sexual Assault Support Services program, providing face-to-face crisis intervention and advocacy services for victims of sexual assault in Washoe County and neighboring rural communities.

Over the years, Crisis Call Center has developed a number of education and information programs for the purpose of preventing crises, particularly suicide, child and elder abuse, and sexual assault, as well as ongoing support groups for Survivors of Suicide Loss (SOSL) and adult and adolescent victims of sexual assault.