Mall Operations:

Volunteers work at one of the sites located within the National Mall & Memorial Parks, answering questions and directing visitors around the city: At the Washington Monument, volunteers assist the staff in managing ticket lines, operate the elevator, and/or present interpretive programs down the monument steps. At the Survey Lodge Ranger Station, volunteers assist the volunteer coordinator with office administration and/or staff the information desk. At Lincoln, FDR, and Thomas Jefferson Memorials, volunteers present interpretive programs. At the Korean War Veterans, Vietnam Veterans and World War II Memorials volunteers answer the phone, answer questions about the memorial and surrounding area, direct visitors around the city, present interpretive programs and assist visitors in locating names on the Honor Roll and/or on the memorial. Volunteers may also drive the Information Cart on the Mall and may conduct other tours as required including, but not limited to, Mall Walking tours and Cherry Blossom talks. At all sites, volunteers assist Park Rangers in the protection of resources. During special events, e.g. Veterans Day and Memorial Day, volunteers may assist in duties as directed by the National Park Service staff.