Refugee Case Management Assistant

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Position Title: Volunteer Case Management Assistant

Area/Program Focus: Welcoming the Stranger, Refugee Resettlement

Supports: Case Managers

Position Summary: The Volunteer Case Management Assistant will support the Refugee Resettlement Program’s Case Managers with administrative tasks and occasionally meeting with refugee families to help them adjust to U.S. culture and enroll in social services.

Essential Responsibilities:
* Learn to complete social service benefit applications and social security forms
* Complete written reports about refugee families under Case Worker guidance

Success Metrics:
* Applications and forms are completed accurately and within the determined deadline
* Weekly reports about refugees’ progress are submitted on time

Core Skills:
* Cultural competency; experience working with people from diverse backgrounds
* Proficiency with computer and cloud-based software
* Excellent communication, virtual and in-person

Requirements:
* Must complete a Live Scan background check that is paid for by Catholic Charities
* Must complete an online training in recognizing and reporting abuse
* Must volunteer at least 8 hours per week for at least 6 months

Agency Culture: Every year, Catholic Charities of the East Bay moves thousands of youth, individuals, and families from Crisis to Stability to Prosperity through 3 primary program areas: "Fostering Self-Sufficiency" provides services designed to strengthen families and increase income to livable wages; "Welcoming the Stranger" offers legal immigration, refugee relocation, and refugee employment services; "Healing Trauma" delivers immediate and sustained support to victims of crime, especially those impacted by community, domestic, and family violence, as well as mental health treatment to students and adolescents experiencing multiple, ongoing incidences of trauma.