Front Desk Volunteer at City Hall

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Days Needed:

Monday-Friday (flexible), hours: 8:30 AM - 5 PM (flexibile)

PRIMARY RESPONSIBILITIES

Reception

• Greet visitors in a welcoming and professional manner consistent with the City of SeaTac mission.
• Ensure that visitors are properly signed .
• Learn services and department functions in order to direct visitors to the appropriate destination.
• As requested, answer incoming calls in a manner consistent with the City mission; give out information, route calls, and take messages.

Community Outreach

• Maintain general knowledge of outside-related services in order to assist visitors and callers.

City of SeaTac Team

• Provide hospitality to all City visitors and treat all clients, volunteers, and staff with dignity and respect.
• Work as a member of the City team in collaboration with City staff and volunteers to deliver the highest quality services to all clients, volunteers, and staff.
• Possess a working knowledge of services provided at the City.
• Participate in meetings and trainings as requested; to include substance abuse, health and mental health sensitivity training.
• Communicate with the onsite coordinator, volunteer coordinator and others as needed.
• Sign in and out each time you volunteer.
• Receive direction from and work under the Front Desk Coordinator.
• Is able to work independently and in the absence of the Front Desk Coordinator.
• Communicate to volunteer office when not able to volunteer.

REQUIREMENTS

• Receptionist or customer service experience in a busy reception area or in a similar type position.
• Computer, data entry, and typing skills preferred.
• Must be customer service and detail oriented.
• Must have the ability to:
• Follow oral and written directions; listen attentively; communicate in oral and occasionally written forms.
• Interact with a culturally diverse and senior population.
• Write and print legibly; take clear, concise, and accurate messages.
• Must remain flexible to the needs of the staff, volunteers, and clients.
• Must have ability to use a multi-line console; or to be trained.
• Ability to hear and see activities in reception area.

Training is Provided

Please contact Scott Lozano Scott@skchs.org / 206.816.3202