Smithsonian Call Center Volunteer

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Smithsonian Call Center Volunteers engage and inspire the public over the phone. Volunteers use electronic resources to share information about Smithsonian exhibitions, activities, services, and more to assist callers in planning memorable experiences. Call Center Volunteers also support the Office of Visitor Services staff with various projects related to visitor engagement.

QUALIFICATIONS:

Dynamic and friendly individuals 18 years or older who have a desire to speak with the public and to share their enthusiasm for the Smithsonian. We are also looking for applicants who...

• show strong customer service skills
• are enthusiastic and outgoing
• enjoy working with diverse people
• have outstanding computer skills in using web-based resources
• possess fantastic listening skills
• have a clear speaking style on the telephone and are fluent in English

Foreign-language skills are a plus.

We are currently looking for individuals to fulfill the following weekly shifts:
Monday afternoon (12:30-4:30pm)
Thursday afternoon (12:30-4:30pm)
Friday morning (9:30am - 1:30pm)
Friday afternoon (12:30-4:30pm)

Find more information and apply at
https://vol.si.edu/pages/app/2SMDL8TNS1OA2VHQ?osched=6WAP9Z6ZZT7OGFSH