Front Desk Volunteer

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Title: Front Desk Volunteer Prepared date: May 2015

Program: Development and Communications

Reports to: TBT

General Description:

Front desk volunteers will be stationed at the reception desk and responsible for greeting all guests, answering phone calls, and assisting guests with questions regarding MCCH. Volunteers will be able to learn how non-profits run while supporting the daily operations of MCCH. Hours are flexible.

Essential Duties and Responsibilities:

• Greets guests and announce their arrival to the staff member.

• Answers phone and directs calls to appropriate personnel.

• Accepts in-kind donations and maintains the donation logs (guidelines will be provided).

• Answers questions of a general nature; refers others to appropriate personnel for assistance.

• Assists in maintaining the cleanliness of the reception area.

• Assist Department with entering donations including in kind and financials into MCCH database

• Administrative duties include assisting development staff with basic functions of the department including direct mailing and sending acknowledgment letters.

• Assist with event management logistics (mailing save-the-the dates and invites).

• Assist with the coordination of Gala silent auction details and support the management of donation spreadsheets.

• Responsible for assisting with development of the following event lists: guests and corporate sponsors.

• Tracks public affairs activities and volunteer hours for the department.

• Accepts in-kind donations and maintains the donation logs.

• Answers questions of a general nature; refers others to appropriate personnel for assistance.

• Other related office duties as assigned. Front Desk volunteers have supported functions such as attending Outreach events on behalf of MCCH, created record keeping databases, and may contribute in many other ways in accordance with the interests and skills the volunteer brings to the position.

  Required Knowledge, Skills, and Abilities:

• Must be at least 18 years old.

• Must be willing to make an ongoing commitment of at least 4 hours per week.

• Be able to work shifts Monday through Friday during normal office hours.

• Excellent interpersonal skills.

• Ability to establish and maintain positive working relationships.