Front Desk Receptionist

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Title: Front Desk Receptionist

Purpose: To create a warm, welcoming and professional atmosphere for all who enter the House.

Status: Volunteer: 8 hours /month; four month minimum commitment

Report to: House Programs and Operations Director

Function: Provide excellent customer service to all who enter the House.

Duties and Responsibilities:
? Attend volunteer orientation, trainings and periodic refresher sessions.
? Supervise Front Desk Host.
? Greet and register new guest families.
? Check out guest families.
? Maintain guest family records.
? Maintain waiting list and make contact with families as rooms become available.
? Process guest family room donations, in-kind and monetary donations.
? Answer telephones and direct calls to staff.
? Interact with healthcare professionals, social workers, volunteers, and the general public.
? Give tours to new guest families, new volunteers and groups.
? Receive and manage unscheduled guests and groups, e.g., wish list drive deliveries.
? Schedule small volunteer groups using an electronic calendar program.
? Process pop tab donations, including issuing a receipt.
? Assist program staff, as requested.

Shifts:
9:00 a.m.-1:00 p.m.
1:00 p.m.-5:00 p.m.
5:00 p.m.-9:00 p.m.

Qualifications:
? Ability to commit to a regular, weekly schedule of two, four-hour shifts per month, with scheduled
time off.
? Ability to collaborate with program staff.
? Good organizational skills.
? Aptitude to operate office equipment, i.e., printer, scanner, copier, and fax machine.
? Proficiency in the Microsoft Office Suite.
? Must have impeccable customer service skills.
? Attention to detail.
? Must work well independently and with minimal supervision.
? Ability to lift up to 20 pounds and be free of physical health limitations that might result in injury.