Be the bridge to help people get health care coverage.

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Title: Enrollment Assistant Volunteer

Purpose: You will be a part of a terrific team of volunteers and staff who are providing outreach and enrollment assistance to those eligible through Cover Oregon’s online health insurance portal.

Responsibilities:

• Phone calls to patients, data entry, with Protected Health Information.
• Screen, listen, answer, and document concerns and questions of potential Cover Oregon applicants.
• Provide information to individuals about available medical care and social service resources through local, state, and federal agencies, Coalition clinics, and other community partners.
• Provide regular reporting to supervisor regarding interviews, problems, submitted applications, accepted applications, application renewals and other reporting as requested.
• Outreach and education to uninsured and potential Medicaid members about Cover Oregon health plans and the benefits of having/using health insurance. Distribute project marketing and informational materials.
• Set appointments with applicants and help them gather required documentation to process the Cover Oregon application.

Timeframe:

Length of commitment: minimum 5 months

Estimated total hours: minimum of 1 volunteer shift per week

(approx. 16 hours)

Volunteer Shift: Mon - Fri 9:00-5:00pm

WMC Training Required:

1. HIPPA Training
2. Health Literacy Webinar
3. Safety Training

Requirements:

1. Must be 18 years old.
2. GED or High School Diploma.
3. Submit to WMC’s background check
4. Strong in-person and phone customer service skills.
5. Experience working with ethnic, racial, economic and sexually diverse populations.
6. Verbal fluency in Spanish, Russian, Vietnamese, or a Chinese language preferred.
7. Computer and keyboard proficiency using Microsoft Office software (Word, Excel, Outlook).