Welcoming face, reception

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Duties and Responsibilities

• Answering telephone, direct, screen calls, taking and relaying messages.

• Providing information to callers, greeting persons entering organization and directing individuals to correct destination.

• Ensuring knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for consumers and on-site staff.

• Dealing with queries or requests from the customers and public.

• Providing general clerical and administrative support to all levels of professionals.

• Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually.

• Preparing letters and documents, receiving and sorting out e-mail and deliveries.

• Ensuring that common areas in office premises are equipped with required office supplies as appropriate.

• Monitoring the use of equipment and supplies within the office.

• Coordinating the maintenance and repair of office equipment.

  Skills and Specifications

• Knowledge of clerical and administrative procedures.

• Knowledge of consumer service practices and principles.

• Strong keyboard skills.

• Good communication skills and professional personal presentation.

• Ability to manage information of employees.

• Organizing, planning, and customer service orientation

• Great attention to detail and stress tolerance.

• Should be honest, respectful, and trustworthy.

• Should be flexible and possess cultural awareness.