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Welcome visitors and answer incoming calls. Provide outstanding customer service to all clients, visitors, staff, and volunteers. Respond to inquiries by providing information and directing visitors to appropriate resources. -

Services Volunteer Front Desk Assistant

This position is suitable for: Individuals, Students

Position description

Welcome visitors and answer incoming calls. Provide outstanding customer service to all clients, visitors, staff, and volunteers. Respond to inquiries by providing information and directing visitors to appropriate resources.

Special skills required or recommended for this position: Customer service experience, computer and typing, follow direction, remain flexible to the needs of the staff,

Days Needed: Mon to Fri 8:30am to 4:30PM

PRIMARY RESPONSIBILITIES

Reception

• Greet all building visitors in a welcoming and professional manner
• Ensure that all building visitors are properly signed in to the building (guests and volunteers).
• Possess knowledge of all the services provided by Refugee Services Of Texas in order to direct visitors to the appropriate destination.
• As requested, answer incoming calls in a manner consistent with RST mission; give out information, route calls, and take messages.

Community Outreach

• Maintain general knowledge of outside-related services in order to assist visitors and callers.

RST Team

• Provide hospitality to all RST visitors and treat all clients, volunteers, and staff with dignity and respect.
• Work as a member of RST staff and volunteers to deliver the highest quality services to all clients, volunteers, and staff.
• Communicate with the onsite Volunteer Coordinator as needed.
• Sign in and out each time you volunteer.
• Receive direction from and work under the Front Desk Coordinator.
• Is able to work independently and in the absence of the Front Desk Coordinator.
• Communicate to volunteer office when not able to volunteer.

REQUIREMENTS

• Receptionist or customer service experience in a busy reception area or in a similar type position, preferably in human services or volunteer environment.
• Computer, data entry, and typing skills preferred.
• Must be customer service and detail oriented.
• Must have the ability to:
• Follow oral and written directions; listen attentively; communicate in oral and occasionally written forms.
• Interact with a culturally diverse and senior population.
• Write and print legibly; take clear, concise, and accurate messages.
• Must remain flexible to the needs of the staff, volunteers, and clients.
• Must have ability to use a multi-line console; or to be trained.
• Ability to hear and see activities in reception area.

References are required for interview. Will train the right volunteer.