Bilingual ACA Client Support Specialist
ORGANIZATION: Northern Virginia Family Service
Please visit the new page to apply.
The Bilingual ACA Client Support Specialist manages the Health Marketplace information hotline to ensure clients receive timely responses and information about health care enrollment. Must be bilingual English/Spanish. Duties include:
- Learn about the ACA program and enrollment process well enough to help clients navigate the system.
- Help Health Marketplace Coordinator manager the Matketplace information hotline.
- Answer phone calls, listen to back-logged voice messages and return calls.
- Ask questions in order to assess the caller's situation and needs.
- Determine and explain to client the best course of action to address their issues.
Typical client situations include: already enrolled, needs to enroll, applicant incomplete, etc.
Typical needs include: how to use insurance card, explanation of co-pay/deductables, how to enroll, enrolled but haven't received card, unsure what paperwork is missing, etc.
Due to high volume of client inquiries and training required perform the role, volunteers are asked to commit at least 8-10 hours a week spread over 2 or more days. Times are Monday thru Friday 9am-5pm.
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About Northern Virginia Family Service
Location:
10455 White Granite Drive, Suite 100, Oakton, VA 22124, US
Mission Statement
To empower individuals and families to improve their quality of life, and to promote community cooperation and support in responding to family needs.
Description
Northern Virginia Family Service (NVFS) is dedicated to helping individuals and families find new paths to self-reliance and brighter futures. Over 36,000 individuals and families turn to us each year for support in the following areas:
- Housing
- Early Child Development
- Workforce Development
- Health & Mental Health
- Intervention and Prevention
- Child Placement
- Legal Services
Programs include job training, homelessness prevention, counseling, affordable medical care referrals, foster care, debt management and child abuse prevention.
CAUSE AREAS
WHEN
WHERE
10455 White Granite DriveSuite 100At various locations throughout Northern VirginiaOakton, VA 22124
DATE POSTED
July 28, 2014
SKILLS
- Spanish
- Healthcare
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 18
- 8-10 hours per week