Ronald McDonald Family Room Host: Shands Children's Hospital

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Title: Family Room Host

Purpose: To provide a friendly, non-hospital life atmosphere for Family Room Guests.

Status: Long-term Volunteer: 16 hours/month; 6 month minimum commitment.

Report to: Director of Volunteer Services

Function: Serve as host to guest families.

Duties and Responsibilities:
? Attend volunteer orientation, trainings and periodic refresher sessions.
? Greets and verifies that guest families sign in once per day.
? Monitors guest family sign-in sheet for discrepancies and unauthorized use of facilities.
? Maintains guest family records.
? Serves free snacks, drinks and fresh coffee.
? Quietly entertain children (siblings) with parents or guardians in the room.
? Cleans and disinfects all surfaces in kitchenette and waiting area.
? Maintains fresh linens for Quiet Room and monitors use.
? Answers telephone, perhaps relaying an important call from a healthcare professional.
? Monitors appropriate use of the computer.
? Reports all suspicious activity to hospital security.
? Assists program staff, as requested.

Shifts:
8:00 a.m.-12:00 p.m.
12:00 p.m.-4:00 p.m.
4:00 p.m. - 8:00 p.m.

Qualifications:
Ability to commit to sixteen hours per month with scheduled time off.
Ability to follow program guidelines.
Must have impeccable customer service skills.
Ability to interact professionally with hospital staff.
Must be compassionate and have excellent listening skills.
Knowledge of food safety and infectious disease control guidelines.
Physical requirements - must be able to sit, stand, and lift up to 15 pounds. Position requires mobility to reach upper and lower cabinets, and to stock and clean Family Room.
Must be responsible for locking all cabinet doors and returning keys to nurse’s station.
Must work independently and with minimal supervision.