Help Seniors, Greet Families, and Hand Out Meal Trays!-Be a Unit Receptionist in Nursing!

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Position Title: Receptionist

Program/Department: Wesley Place

Reports To: Director of Nursing, Rose Policarpio-Spence

POSITION SUMMARY:

The primary purpose of your position is to provide secretarial, clerical, and administrative support in order to ensure that customers are provided with service in an effective and efficient manner. You will be responsible for answering and managing the phone calls for the 2 nd, 3 rd, and 4 th floors of Wesley Place.

WORK RELATIONSHIPS:

Responsible To: Director of Nursing, Rose Policarpio-Spence

Supervises: This position has no supervisory responsibilities

Interrelationships: Residents/Clients/Tenants, Families, Co-Workers, Vendors, Visitors

TIME REQUIRED: Assistance is needed during the hours of 8:00 a.m. to 5:00 p.m. on Monday through Friday.

LENGTH OF COMMITMENT: Monthly commitments are accepted. A long-term commitment is preferred.

ESSENTIAL JOB FUNCTIONS:

• Consistently promotes interactions and activity that reflect the Mission and Values of the organization while consistently demonstrating and ensuring person centered customer service.
• Receive, direct, and relay telephone messages and fax messages.
• Answer all incoming calls and handle caller’s inquiries whenever possible
• Re-direct calls as appropriate and take adequate messages when required
• Respond to public inquiries
• Provide word-processing and secretarial support.
• Greet, assist and/or direct students, visitors and the general public
• Schedule volunteer commitment in advance with the Director of Nursing, Rose Policarpio-Spence.
• Log volunteer time by signing in and out on the Volunteer Log Sheet.
• Compliance and understanding of HIPAA laws.
• Performs similar and other duties as assigned.

ATTENDANCE AND WORK HABITS:

Is dependable and reliable when scheduled to work as evidenced by infrequent use of sick time, absent time and lateness. Follows dress code and practices principles of good health and hygiene. Illustrates positive attitude and good work habits as evidenced by effective communication, teamwork, quality of work and care, initiative, cooperation and adherence to all policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent work habits and close attention to detail
• Good computer skills and previous
• Possess cultural awareness and sensitivity
• Analytical and problem solving skills
• Excellent listening skills
• Strong customer service skills
• Strong aptitude for written and verbal correspondence
• Must be able to read, write, speak, and understand the English language
• Interest in serving seniors and compassion for this population
• Experience working with elderly population is desirable, but not required

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS and EXPERIENCE

• Previous experience with secretarial work is preferred.

SAFETY & EDUCATION

Attends all mandatory training. Completes drug test and background check. Knowledgeable of the emergency codes and understands and observes safety rules. Maintain clean and safe work area.

PHYSICAL / MENTAL REQUIREMENTS

When physical requirements are not essential job functions, reasonable accommodations may be made for individuals with disabilities.

• Occasionally required to stand and walk continuously
• Ability to see, hear and speak continuously at a level to meet all essential functions of the job
• Activities required include occasional stooping, bending, reaching, occasional kneeling and squatting
• Physical work is of light demand with frequent lifting, carrying, pushing and/or pulling up to 30lbs.