Technology Center General Instructor

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The General Instructor will support the Center staff with daily operating procedures and lab instruction through Open Lab time, scheduled group classes or one-on-one tutoring. Tech Center General Instructors will be expected to take initiative, have ample experience in computer technology, and be comfortable taking on an instructional role. Some experience with educational programming is preferable, but not mandatory. Classes will include basic computer use, Microsoft programs and other targeted classes. The volunteer will also be trained on all set-up, break down, and inventory procedures for equipment.

Key responsibilities:

Training and Resident Support

• Help create a welcoming and supportive technology center for participants of all ages and cultures.

• Teach and guide participants in the lab on computer basics.

• Lead, with the oversight and direction of the Technology Center Coordinator, lab programs or classes.

• Work one on one with participants to address their individual computer needs.

• Create and deliver curriculum for participants that meet the needs of the community.

• Help increase technology, job, and language skills for lab users.

• Assist low income residents to become aware of community resources, such as social services, health, legal and more.

Administration, Collaboration and Technology Support

• Assist with implementing lab questionnaires on a weekly basis.

• After training, oversee all aspects of the lab, including set-up and break-down, with the help of a Technology Center Assistant.

• Ensure that all lab users sign in before using lab equipment and that a Neighborhood House Enrollment Form has been completed by the user.

• Assist in enforcing operating procedures and rules for the Technology Center, with youth, adults, programs and the larger community.

Qualifications

• Experience with MS Office software programs and Windows 7 desktop and capacity to train others on using both.

• Prior teaching or instruction experience preferred.

• Excellent interpersonal skills, including responsiveness, providing one-on-one assistance and competence communicating with ethnically and culturally diverse students as well as limited English-speaking individuals.

• Highly positive and enthusiastic style capable of motivating others.

• Ability to work as a team member in a multicultural organization and community.

• Willingness to comply with established agency performance standards, which require productivity/personal responsibility, client/customer service-orientation and the maintenance of a professional demeanor.

• Flexible work hours.

• Independent and reliable transportation.