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Philabundance Food Helpline Volunteer
ORGANIZATION: Philabundance
Please visit the new page to apply.
-
DONATE TO THIS
ORGANIZATION -
46 people are interested
Position Description:
The Philabundance Food Helpline is a resource that connects community members seeking food with food assistance in their area. Our Food Help line receives more than 600 calls per month and more than 1,200 calls per month during the holidays and operates Monday - Friday, 8:30 am - 4:30 pm. The position requires volunteers to answer incoming calls and return voicemails from community members looking for food and utilize an interactive computer map to find food programs close to the community member that meet his or her needs. Volunteers should be comfortable interacting with community members from diverse communities and asking them for basic household information.
Shift Details:
- When: Monday - Thursday 9:00am-1pm or 1pm-4pm (availability for at least 2 different shifts required per month)
- Where: Philabundance Berks Site, 302 West Berks Street, Philadelphia, PA 19122
- Reports to: Community Capacity Coordinator
Ideal candidate has:
- Availability to commit to a minimum of two (2) shifts per month Monday - Thursday, 9:00 am - 1 pm OR 1 pm - 3 pm at Philabundance’s Berks Site, 302 West Berks Street, Philadelphia, PA 19122
- Attendance at one (1) mandatory informational training
- A patient, compassionate, and professional attitude
- Intermediate computer skills including data entry and basic internet search
- Ability to multitask, listen to caller and enter information into computer system
- Ability to work independently upon completion of training
- Access to reliable transportation
Training includes:
- Volunteers will receive a 1 hour training including:
- Food Help Line program overview
- Computer map overview
- Call scenario exercises
- Shadowing staff in real calls
- Q&A
More opportunities with Philabundance
No additional volunteer opportunities at this time.
About Philabundance
Location:
3616 South Galloway Street, Philadelphia, PA 19148, US
Mission Statement
Philabundance reduces hunger and food insecurity in the Delaware Valley by providing food access to people in need, in partnership with organizations and individuals.
Description
HISTORY: Philabundance was founded as a nonprofit food distribution system in 1984, to reduce food waste and fight hunger in the Delaware Valley. In 2005, Philabundance integrated with the Philadelphia Food Bank to become the region's largest hunger relief organization. Today, Philabundance offers a full plate of services to Delaware Valley residents at risk of chronic hunger and malnutrition.
WHO WE SERVE: As the region's largest hunger relief organization, Philabundance delivers 9 counties across the Delaware Valley: Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties in Pennsylvania and Western Burlington, Camden, Gloucester, and Salem Counties in New Jersey.
We fulfill our mission by delivering our direct service programs, and through a network of almost 450 agencies across the Delaware Valley. Our member agencies include food cupboards, shelter or residential programs, social service agencies, emergency kitchens, and neighborhood distribution programs.
WHO IS IN NEED: Our services are vital to the region, as more than 900,000 low-income residents of the Delaware Valley are at risk for chronic hunger and malnutrition.
Of the population we serve, approximately 23% are children and 16% are senior citizens. The remaining recipients are parents, caregivers, and single adults, which include homeless, mentally ill, and disabled people, who receive support from nonprofit social service groups. Philabundance provides food to approximately 75,000 people per week.
CAUSE AREAS
WHEN
WHERE
302 West Berks StreetPhiladelphia, PA 19122
DATE POSTED
March 16, 2015
SKILLS
- Executive Admin
- Office Management
- Office Reception
GOOD FOR
N/A
REQUIREMENTS
- Orientation or Training
- Two shifts per month
- Attend one mandatory training