Information & Referral Volunteer

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If interested please fill out an online application: https://docs.google.com/forms/d/e/1FAIpQLSfDeMeSpzIvFiapXXtOA-K5QgbS5p2oIqQr-XvkGMpBuIk5qA/viewform

The Information & Referral Volunteer’s primary responsibility is to act as the first contact with individuals who call or walk into Compass Center. This means providing a welcoming and helpful atmosphere at Compass Center; assisting clients with understanding and accessing the Center’s programs and services ; assessing clients’ needs and determining whether those needs can be met by Compass Center; and, if their needs cannot be met here, providing clients with information and referrals for appropriate services in the community.

Information & Referral Volunteers are also asked to assist staff members with various administrative tasks on an as-needed basis, as well as tabling at community events and fairs. Volunteers will perform the work covered in the training and commit to a weekly shift of a specified time for a period of at least nine months or two semesters. I&R volunteers report directly to the Director of Client Services and Volunteer Management.

Volunteer Requirements

• To attend the 15-hour mandatory training and to participate observation with a current I&R volunteer within three weeks of the training date.

• To perform the work covered in the training and to commit to a weekly shift of 4 hours for a period of at least nine months or two semesters.

• To commit to comprehensively learning and understanding:

  • Compass Center’s services and staff

  • Resources in the community

  • Front desk procedures/protocols

  • Compass Center’s client database

  • Compass Center’s resource database

Qualifications

• Desire to help members of the community.

• Responsibility, good judgment, team spirit.

• Desire to learn about the Center and its mission, services, and systems.

• Desire to learn about local agencies and organizations in the community.

• Comfort and experience in talking to and assisting people in difficult situations.

• Comfort in approaching and greeting all people who enter Compass Center, regardless of race, creed, color, national origin, age, gender, disability, sexual orientation or gender identity.

• Ability to maintain a compassionate and supportive demeanor

• Ability to multi-task and implement detailed procedures/ protocols.

• Willingness to clearly and consistently document client interactions.

• Willingness to uphold CC’s confidentiality policies.