Library/Reading Room Attendant

Save to Favorites

The Volunteer Reading Room Attendant and Operations Assistant facilitate and maintain orderly activity in the reading room and assists with operational functions..

Staff the Reading Room service desk and attends to researchers and visitors to the HMH; provide basic reference assistance at the reading room desk; maintain orderliness and functionality of the HMH reading room desk; keep track of and maintain security of materials in the HMH reading room; receive, redirect and take messages for incoming phone calls to HMH; assist patrons in the use of requested materials in the HMH reading room, including the handling of rare books, periodicals, maps, and manuscript materials; instruct researchers regarding the HMH Archives policies and procedures and ensures that these are followed by all users; assist researchers in using the LibraryWorld OPAC catalog and other research resources such as finding aids; assist patrons in the use of books, periodicals, and archival materials from the HMH; retrieve of materials from HMH collections area for researcher use; route requests for photocopying and digital reproduction services to the librarian. Gather and report statistical data on research services activities in the HMH reading room; maintain helpful and supportive customer service behavior with all patrons; establish effective interdepartmental relationships to increase unit effectiveness and disseminate information; communicate frequently and effectively with the librarian and other departmental staff or administration in a timely manner regarding procedures, policies, and other necessary information.