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Careers

The Company

picture of VolunteerMatch employees

Company Overview

VolunteerMatch is the Web's largest volunteer engagement network supporting more than 100,000 nonprofits, 170 business leaders and 13 million visitors per year.

Founded in 1998, VolunteerMatch offers solutions to make it easier for individuals, nonprofits and companies to make a difference. The award-winning nonprofit service supports some of America's most recognized institutions. To date, the VolunteerMatch network has helped its nonprofit members attract more than $6.8 billion worth of volunteer services.

VolunteerMatch is a two-time Webby Award winner, a Smithsonian inductee, and has been recognized for its work by The New York Times, Wall Street Journal, CNN, Time, Oprah and former Presidents Clinton and Bush.

Sales Director, VolunteerMatch Solutions

VolunteerMatch, the web’s largest volunteer engagement network, is looking for a talented and accomplished enterprise sales professional with a passion for volunteering and corporate social responsibility (CSR) for the position of Sales Director.

The Director will help companies solve employee volunteer engagement challenges through VolunteerMatch's award-winning web services and support. Candidates will have exceptional consultative sales and networking skills, and a demonstrated talent for closing business.

VolunteerMatch's employee engagement platform -- YourMatchTM — was recently reengineered to make engagement, relationship building, communications, mobile access and reporting easier. It is the best-in-class solution to organize, manage and track strategic employee engagement initiatives and impact. In a November 2013 survey released by the Boston College Center for Corporate Citizenship, VolunteerMatch was ranked #1 in 11 out of 12 categories.   Our 150 clients outperform industry benchmarks and we are proud to support the outstanding CSR programs at: Charles Schwab, Allstate, UnitedHealth Group, Morgan Stanley, Nationwide, ADT, Whirlpool, Rubbermaid, Discovery, U.S. Bank, to name a few.

Responsibilities:

  • Close new business and exceed quarterly sales targets
  • Identify and manage new VolunteerMatch Solutions prospects
  • Manage and expand an existing pipeline, including travel
  • Build relationships, act as a resource and sell consultatively with corporate managers and decision makers in the areas of: Volunteer Engagement, Community Relations, Corporate Foundations, Human Relations, Public Affairs and Marketing
  • Use Salesforce.com and other tools to provide accurate and reliable sales forecasts, lead nurturing activity and engagement.
  • Manage your pipeline from lead generation, opportunity/need assessment, presentation/demonstration, quoting, contract, negotiation to close won.
  • Represent VolunteerMatch's expanding portfolio of services including Commercial- Use APIs, nonprofit Preferred Partnerships solutions and Cause Sponsorship packages.
  • Coordinate marketing and communication campaigns with VolunteerMatch’s Engagement group.
  • Attend, participate and drive attendance to seminars, events and trade conferences
  • Support the seamless transfer of new clients to our talented Client Services group

Qualifications:

  • 3-7 years demonstrated success in relationship management and corporate consultative sales
  • Exceptional networking skills
  • Experience selling into environments with VP, EVP and C-level stakeholders
  • Demonstrable track record of exceeding quarterly sales targets
  • Experience managing a large prospect base, an extended sales cycle and managing multiple deals concurrently in different stages
  • Demonstrated ability to learn new technologies and explain them clearly to prospects in person and via a web-demonstration
  • Ability to open doors and secure appointments
  • Highly self-motivated
  • Strong verbal and written communications skills
  • Excellent organizational skills, contact management, and attention to detail
  • Ongoing volunteer experience

Additional Preferred Qualifications:

  • Knowledge of Software-as-a-Service, enterprise business solutions
  • Knowledge of best practices and trends in corporate social responsibility
  • Strong professional and social media networks

Salary & Benefits:

The position includes a leveraged compensation plan structured with on-target variable comp of 30% and a base of 70%. Variable compensation is uncapped and with attractive incentives to exceed targeted goals. The position is full-time and includes health, dental and a 401k matching plan. It also includes 1 day a month of paid time-off to volunteer. VolunteerMatch is an equal-opportunity employer headquartered in downtown San Francisco.

How to Apply:
Please send a resume and cover letter to salejob@volunteermatch.org.   Include in your subject line, “Sales Director”.  No phone calls please.

Associate, Client Services

Associate, Client Services

Job description

VolunteerMatch, the Web's largest volunteer engagement network, has an immediate opening for a dynamic, energetic and skilled Associate, Client Services. This is an amazing opportunity to put your skills to good use with one of the nonprofit sector's leading social enterprises.

We are looking for motivated problem solver to provide support to VolunteerMatch';s community of users and administrators. You will play a key role by assisting them with training, problem solving and resource materials. You will also play a role in the ongoing development of the service as an advocate and voice of the user.

The Associate, Client Services will report to the Manager, Client Services, Support.

What will your responsibilities be?

  • You will provide timely, high quality email and phone support to VolunteerMatch's user-base of volunteers and administrators
  • You will write, edit and manage content in our robust Help Centers
  • You will prepare and manage outbound support communications via email and social media to our customers
  • You will assist in creating and providing training resources for our users
  • You will manage feedback from users and assist in sharing bugs with our technical support team
  • You will assist in training and support of our volunteers
  • You will analyze feedback to suggest improvements to our product team and consult on product changes as needed

Desired Skills and Experience

  • You have a BA/BS degree or equivalent experience.
  • You are skilled in customer service, problem solving and improving processes
  • You are tech savvy and interested in emerging technologies
  • You are familiar with volunteer management best practices
  • You have competent written, verbal, interpersonal, and social media communication skills
  • You're a passionate team-player who can contribute your talents towards promoting social responsibility
  • Previous use of Zendesk and JIRA is a plus
  • Web design and/or database experience is a plus

How To Apply:

Email your resume and a few paragraphs about yourself and why you'd like to work at VolunteerMatch to jobs@volunteermatch.org with "Associate, Client Services" in the subject line.

Our Mission

Our mission is to make it easier for good people and good causes to connect. Learn more about VolunteerMatch and our mission to help everyone find a great place to volunteer.

Staff

Meet the VolunteerMatch Staff

Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.