Careers

The Company

picture of VolunteerMatch employees, December 2011.

Company Overview

VolunteerMatch is the Web's largest volunteer engagement network supporting more than 80,000 nonprofits, 150 business leaders and 8.5 million visitors a year.

Founded in 1998, VolunteerMatch offers solutions to make it easier for individuals, nonprofits and companies to make a difference. The award-winning nonprofit service supports some of America's most recognized institutions. To date the VolunteerMatch network has helped its nonprofit members attract more than $3.8 billion worth of volunteer services.

VolunteerMatch is a two-time Webby Award winner, a Smithsonian inductee, and has been recognized for its work by The New York Times, Wall Street Journal, CNN, Time, Oprah and former Presidents Clinton and Bush.

Sales Director

Position Available: Sales Director, VolunteerMatch Solutions

Position Location: San Francisco, California

VolunteerMatch, the web’s largest volunteer engagement network, is looking for a talented and accomplished enterprise sales professional with a passion for volunteering and corporate social responsibility (CSR) to serve as its west-coast based Sales Director. Candidates will have exceptional consultative sales and networking skills, content and social marketing sales experience, a background in corporate social responsibility, and a demonstrated talent for closing business.

VolunteerMatch's award-winning nonprofit services support the web's largest volunteer engagement network. 

Specifically, the Solutions team works with corporate customers to implement  YourMatchTM — a personalized employee engagement platform—engineered to make it easier for companies to engage their employees in opportunities that make a difference. It is a one-of-a-kind service to inspire, organize, manage and track strategic and scalable employee engagement initiatives. Boston College Center for Corporate Citizenship, recently ranked VolunteerMatch #1 in 11 out of 12 categories important to CSR professionals. 

Responsibilities:

  • Represent VolunteerMatch and its business solutions in the marketplace
  • Manage the sales relationship from warm-lead to close
  • Build relationships, act as a resource and sell consultatively with corporate managers and decision makers in the areas of: Volunteer Engagement,

Community Relations, Corporate Foundations, Human Relations, Public Affairs and Marketing

  • Use Pardot and Salesforce to access, manage and track warm-leads in the sales-pipeline
  • Coordinate and optimize lead generation activities with VolunteerMatch’s Marketing team
  • Represent our expanding portfolio of services including Commercial- Use APIs, nonprofit Preferred Partnerships solutions and Cause Sponsorship packages
  • Collaborate with other VolunteerMatch departments to maintain customer references and resources to develop new relationships and create new leads
  • Attend seminars, events and trade conferences
  • Support the seamless transfer of new clients to the Client Services group

Qualifications:

  • Track record of exceeding quarterly sales targets
  • 3 or more - years demonstrated success in relationship management and corporate consultative sales
  • Exceptional networking skills
  • Experience selling Software-as-a-Service or other technologies into environments with VP, EVP and C-level stakeholdersExperience managing a large prospect base, an extended sales cycle and managing multiple deals concurrently in different stages
  • Demonstrated ability to learn new technologies and explain them clearly to prospects in person and via a web-demonstration
  • Ability to open doors and secure appointments
  • Highly self-motivated
  • Strong verbal and written communications skills
  • Excellent organizational skills, contact management, and attention to detail
  • Ongoing volunteer experience

Additional Preferred Qualifications:

  • Knowledge of best practices and trends in corporate social responsibility
  • Strong professional and social media networks

Salary & Benefits:

The position includes a leveraged compensation plan structured with on-target variable comp of 40% and a base of 60%. Variable compensation is uncapped and with attractive incentives to exceed targeted goals. The position is full-time and includes health, dental and a 401k matching plan. It also includes 1 day a month of paid time-off to volunteer. VolunteerMatch is an equal-opportunity employer headquartered in downtown San Francisco.

How to Apply
Please send a resume and cover letter to jobs@volunteermatch.org.   Include in your subject line, “Sales Director, VolunteerMatch Solutions”.  No phone calls please.

Manager, Community Engagement - San Francisco

Everyone should have the chance to make a difference – including you. As the Manager, Community Engagement at VolunteerMatch, you will be on the front lines of communications and marketing activities, and will be an important member of the team that builds relationships with each of the organization’s key communities and directly serves its social and financial goals.

You will be responsible for building and enhancing VolunteerMatch’s presence on all relevant platforms, communities and channels, including social media, news, forums, in-person and online conferences, and more. You will also be the primary manager of search marketing and earned media activities. Working with the Content Marketing Associate and the Senior Manager, Marketing Strategy, you will determine how to best distribute VolunteerMatch’s content and message to the outside world to engage its key communities of nonprofits, volunteers and companies, to increase VolunteerMatch brand awareness, provide value for our audiences, and ensure that high quality leads are nurtured to become clients and members.

This position reports to the Senior Manager, Marketing Strategy.

Responsibilities

  • Be a part of a team to develop, improve and manage VolunteerMatch's engagement pipeline.
  • Working with the Senior Manager, Marketing Strategy, develop and implement engagement strategy for nonprofit and volunteer audiences.
  • Partner with the Associate, Content Marketing to ensure VolunteerMatch content is produced and distributed strategically.
  • Work with the Engagement team to identify target audiences and leverage tools to increase engagement, mission related new business revenue and social impact.
  • Support the advancement of thought leadership activities in the fields of CSR and volunteer engagement.
  • Be responsible for VolunteerMatch presence on social media, external blogs, news outlets, and other relevant channels.
  • Curate content from other sources to share with and provide value for VolunteerMatch communities.
  • Coordinate coverage of VolunteerMatch mission and activities on other sites and channels.
  • Manage VolunteerMatch Google Adwords account.
  • Work with Senior Manager, Marketing Strategy to plan and coordinate VolunteerMatch presence at key industry conferences.
  • Work with Senior Manager, Marketing Strategy to plan and produce the annual VolunteerMatch Summit.
  • Work with the Associate, Content Marketing to produce and host the monthly Best Practice Network webinar series for the corporate audience.
  • Work with the Associate, Content Marketing to determine the best strategy for distributing content externally to increase VolunteerMatch’s visibility and impact.
  • Track performance of all content distribution and social media activity to determine success, improve future strategy, and demonstrate the impact of activities on the organization’s key benchmarks.

. Requirements

  • 3-5 years experience in marketing, communications, journalism, and/or related field.
  • Interest in the nonprofit sector, the volunteer engagement field and the employee volunteering field. (Experience in any of these areas is a plus!)
  • Experience with and understanding of social media marketing in a professional capacity (NOT just for personal use).
  • Some experience with event planning is a plus.
  • Some experience with Google Adwords required.
  • An appreciation for data and the role of measurement and analytics in the creative process.
  • A team-oriented outlook.
  • Ability to proactively approach high-pressure, deadline-driven environments and thrive.
  • Extraordinary written, verbal, and inter-personal communications skills.
  • Familiarity with HTML.

About VolunteerMatch

VolunteerMatch is the national nonprofit organization behind the award-winning www.volunteermatch.org website and VolunteerMatch Solutions, a leading resource for socially-engaged businesses. Since 1998 we’ve helped thousands of organizations find the great volunteers they need, and today our network receives nearly 12 million annual visitors, making it the Web’s largest volunteer engagement network. We welcome 1.2 - 1.5 million people each month and connect 5,000 volunteers each day with the nonprofits that need them. See who got connected this hour at www.volunteermatch.org/livemap.

We’re also a tech-smart team of product managers, engineers, educators, corporate social responsibility experts, communications professionals, and volunteers. Join us!

Benefits:

The position is full-time and will include a generous health and dental package as well as a 401(k) retirement plan.

To Apply:

Email your resume and cover letter to jobs@volunteermatch.org with “Manager, Community Engagement” in the subject line.  Please include a cover letter as this helps us better understand your specific interest in the position and VolunteerMatch. No phone calls.

Community Support Associate

Position Available: Community Support Associate

Position Location: San Francisco, CA

VolunteerMatch (www.volunteermatch.org) is all about connecting good people with good causes. As the world's largest volunteering marketplace, we provide amazing products and services to connect non-profits and volunteers around the world. We also power corporate social responsibility programs via our employee volunteer management application. We are very proud of our products and hope you will want to join the team that is making the world a better place.

VolunteerMatch, the Web’s largest volunteer engagement network, has an immediate opening for a dynamic, energetic and skilled Associate, Community Support. This is an amazing opportunity to put your skills to good use with one of the nonprofit sector’s leading social enterprises.

The Associate, Community Support joins the Community Support Managers, Client Relations Managers and the VP of Client Services in rounding out the staffing for the Client Services Department.                                                                              

We are looking for an entrepreneurial and motivated person to help us to grow the VolunteerMatch service and community of users. You will play a key role in supporting the needs of VolunteerMatch’s growing network of users - volunteers, nonprofits and partners – and maintaining strong relationships with them. You will also play a key role in the ongoing development of the service as an advocate and voice of the user.

What will your responsibilities be? 

  • You will provide timely, high quality email and phone support to VolunteerMatch’s user-base of volunteers and nonprofits
  • You will validate new nonprofit accounts to ensure network quality
  • You will help manage volunteers that assist our team
  • You will assist in maintaining content on our Help Center
  • You will manage feedback from users and assist in sharing bugs with our Product team
  • You will analyze feedback to suggest improvements to our Product team and consult on product changes as needed

Desired Skills and Experience

  • You have a BA/BS degree or equivalent experience.
  • You are skilled in customer service, problem solving and improving processes
  • You have previous customer support experience; Saas environment preferred
  • You are very tech savvy and interested in emerging technologies
  • You are familiar with volunteer management best practices
  • You have competent written, verbal, interpersonal, and social media communication skills
  • You’re a passionate team-player who can contribute your talents towards promoting social responsibility
  • Previous use of Zendesk, Sprout Social and JIRA preferred
  • Web design and/or database experience is a plus

How To Apply:

Email your resume and a few paragraphs about yourself and why you'd like to work at VolunteerMatch to jobs@volunteermatch.org with "Associate, Community Support” in the subject line.

Our Mission

Our mission is to make it easier for good people and good causes to connect. Learn more about VolunteerMatch and our mission to help everyone find a great place to volunteer.

Staff

Meet the VolunteerMatch Staff

Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.