Communications & Social Media Intern

Position Location: San Francisco
Term: Fall 2012, 3-5 months, 2-3 days per week

VolunteerMatch's Department of Communications and Marketing seeks a Communications & Social Media Intern to manage and coordinate communications and social media activities with a dynamic team of professionals. As intern you will create and distribute digital media and content through a variety of channels to engage consumer, nonprofit and volunteer audiences. Along the you will also gain critical insight into the nonprofit sector, cause marketing, Web software as a service (SaaS), social entrepreneurism and social media.

Responsibilities include creating ideas, researching and drafting articles for our blogs, newsletters and websites; owning elements of our web presence at LinkedIn, Facebook, Twitter, MySpace, Youtube, and Flickr among other sites; and identifying like-minded blogs and bloggers and ensure they are aware of the content we produce and of VolunteerMatch as a resource.

Who are we looking for?

• You have excellent writing and editing skills and fabulous research skills.
• You have a high level of curiosity and willingness to ask questions.
• You have some knowledge of social media networks and the "rules" of usage
• You have the ability to quickly understand and adopt tools for Web communications
• You have a desire to know or experience nonprofit organizations.
• You have the ability to work semi-independently, learn quickly and operate in a fast-paced environment under ambiguous circumstances
• Communications, marketing, public policy, English or business background preferred

How To Apply:

• Click here to complete our internship application form.
• You will need a copy of your resume and cover letter in plain text format.
• Unfortunately, we can only respond to applicants we'd like to interview.

Marketing & Insights Intern

Position Location: San Francisco
Term: Fall 2012, 3-5 months, 2-3 days per week

VolunteerMatch's Department of Communications and Marketing seeks an intern to support the organizations corporate social responsibility (CSR), marketing and thought leadership efforts. The Marketing & Insights intern will manage secondary research projects and translate it into marketing materials to support the VolunteerMatch Solutions sub-brand, which creates branded experiences to engage employees, consumers and students in volunteer activity. Research projects include benchmarking client impacts, tracking CSR industry trends and identifying best practices to share with our corporate audience. You will work closely with the members of the Communications and Marketing team to draft and distribute findings to our corporate clients, industry thought leaders and media, in line with the teams marketing strategy.

Who are we looking for?

• You are an independent, self-motivated worker that also works well in team environments.
• You are able to analyze complex information and boil down into digestible insights for various audiences (experience in qualitative or quantitative research encouraged).
• You are interested in learning more about corporate social responsibility, and how volunteerism plays a part in industry trends.
• You are an experienced writer who can write for multiple audiences, including the media, blog readers and academic.
• You possess a can-do attitude and willingness to learn have an affinity for data-driven decisions.
• Background in marketing, communications, research or business preferred.
• Interest in and comfort with social media a plus!

Time Commitment:

• 2-3 days per week in our SF office (roughly 16-24 hours per week)
• Ability to take part in a mandatory weekly team meeting
• College credit available if applicable; we are committed to supporting your training through regular review of work progress, portfolio development and career development strategy

How To Apply:

• Click here to complete our internship application form.
• You will need a copy of your resume and cover letter in plain text format.
• Unfortunately, we can only respond to applicants we'd like to interview.

Senior QA Engineer

The Senior Quality Assurance Engineer will join the organization's Engineering group and will report to the Chief Technology Officer. This position will be responsible for working as an integral part of our engineering team, ensuring the accurate and timely testing of all new products and changes to our system.

Responsibilities:

• Participate in product design, assisting in development of acceptance criteria and test scenarios
• Collaborate with engineers to develop software tests
• Participate in agile development processes, such as estimation, story workshops, sprint planning, standup and retrospective
• Provide mentoring to engineers in developing code quality practices
• Develop continuous integration and automated test infrastructure, including unit,integration and functional test suite
• Lead the development, adoption and success of QA as a function at VolunteerMatch
• Work with CTO to provide analysis of code quality metrics, such as bug/fault rate, testcoverage ratios, etc.
• Support software releases and hot-fixes
• Represent VolunteerMatch in the IT community at conferences and meet-ups

Director of Infrastructure Operations

This position is responsible for VolunteerMatch's service infrastructure, architecture and technology strategy. The Director of Infrastructure Operations manages personnel, as well as performing hands-on work. This position reports to VolunteerMatch's CTO.

Why Should I Apply?

• Perhaps you want to be part of an organization where everyone is excited to come to work, proud of their accomplishments, and where you can see yourself making a positive impact on society?
• Maybe you're tired of working to support "behavioral advertising", "social gamification", "eyeball monetization", "mobile crowdsourced car repair", or whatever other new ways they're coming up with to make money these days?
• Would you like to work for a financially sustainable, tech-driven nonprofit that has won two Webbys, supports the largest volunteer community on the internet, and has been changing the world for over 10 years?

Who We're Looking For

• You've been through it all - you have a strong technical background, a passion for learning, solid communication skills and you're an effective manager.
• You're Agatha Christie/Sherlock Holmes with a terminal emulator, possessing excellent analytical skills and intuition when it comes to solving problems in your production environment
• You're a Zen Master in times of emergency, balancing Excellent Judgement with Bravery when applying fixes for production problems
• You're OCD, in a good way. You want your servers and scripts to be clean, well-documented and comprehensible. Three years later, when one of your peers opens that bash script in vim, they sing your praises (instead of cursing out loud).
• Over your career, you've been a great manager, mentor and student. Your peers would describe you as a conscientious, dependable colleague and collaborator.

Responsibilities

• Making sure VolunteerMatch meets or exceeds organization goals for availability, capacity and performance.
• Owning the roadmap for improvements to architecture/infrastructure, and operations
• Collaborating with Application Engineering team to facilitate software releases and ensure Quality in Production (application performance and trouble analysis)
• Creating useful data, such analysis on service metrics, bottlenecks and trends for the technical staff and the organization at large

Qualifications

• You have a minimum of 7 years of experience in planning and operational management of technical infrastructure, with an emphasis on web applications and associated technologies
• You have a solid understanding of cloud infrastructure (we use AWS)
• You're an expert with *nix systems (we use Debian and Ubuntu), including builds, maintenance and troubleshooting
• You have experience managing and tuning distributed relational databases (we use Percona MySQL)

Really Nice to Have

• You've worked with, or implemented automated configuration management tools (we use Chef)
• You are fluent in one or more *nix scripting languages (we use perl, ruby and bash)
• You're familiar with security techniques and technology, such as system hardening, vulnerability assessment and encryption