Careers

The Company

picture of VolunteerMatch employees, December 2011.

Company Overview

VolunteerMatch is the Web's largest volunteer engagement network supporting more than 80,000 nonprofits, 150 business leaders and 8.5 million visitors a year.

Founded in 1998, VolunteerMatch offers solutions to make it easier for individuals, nonprofits and companies to make a difference. The award-winning nonprofit service supports some of America's most recognized institutions. To date the VolunteerMatch network has helped its nonprofit members attract more than $3.8 billion worth of volunteer services.

VolunteerMatch is a two-time Webby Award winner, a Smithsonian inductee, and has been recognized for its work by The New York Times, Wall Street Journal, CNN, Time, Oprah and former Presidents Clinton and Bush.

Senior Application Engineer

VolunteerMatch is looking for a bright and talented senior-level software engineer with a passion for agile development to join our team. If you want to share your knowledge while learning from others, work sustainably, and work for a good cause, you'll have a blast working with us. We’re mostly a Java shop but we’re interested in talented web developers regardless of language background.


Before we dig into the details, here are some things you should know about us :

  • We believe people want to volunteer, and we are building a network where they can

  • We have helped nonprofits engage over $5.4 billion dollars in volunteer service since 1998

  • We are a social enterprise - we take an entrepreneurial approach to tackling our mission

  • We tend to collect extremely smart, talented people looking to put their tech skills to good use

  • We pay you to volunteer! 12 days of Volunteer Time Off (VTO) per year

Responsibilities:

  • Agile (Scrum) development on a team with 6-8 engineers, with an emphasis on continuous process improvement

  • Web development in Java, using Spring/Hibernate/jQuery/AJAX

  • Mobile Web development using Javascript w/ Backbone/Marionette, RequireJS

  • Test driven development using Junit

  • Collaboration with non-technical colleagues to define user stories

  • Participation in daily stand-up, architecture discussions, engineering workshops, and code reviews

Required Experience and Qualifications:

  • The ideal candidate will have a B.S. in Computer Science or equivalent

  • 5+ years experience designing and developing robust, scalable web applications

  • Experience with an ORM such as JPA, Hibernate, ActiveRecord, etc.

  • Database, SQL, and query optimization experience

  • Object Oriented analysis and design using common design patterns

  • Passion for new technology and problem solving

  • Enthusiasm to work collaboratively within a team

Bonus points if you:

  • have Java/Spring/Hibernate experience

  • are proficient in front-end development using HTML and JavaScript

  • have experience with a modern Javascript framework like jQuery, Backbone, AngularJS, etc

  • have Mobile Web Application development or Responsive Web Design experience

  • have TDD experience

How to Apply:

Please send a cover letter and resume to jobs@volunteermatch.org

Client Relations Associate

Client Relations, Associate

Position Location: San Francisco, CA

VolunteerMatch, the Web’s most popular volunteer network, has an immediate opening for a dynamic, energetic and skilled Client Relations Associate. This is an amazing opportunity to put your skills to good use with one of the nonprofit sector’s leading social enterprises.  The Client Relations team works with Corporate, Nonprofit, and Education sectors. As a part of the VolunteerMatch Solutions Team, you will become a part of a social enterprise committed to civic engagement through the power of the Internet.

Reporting to the Director of Client Services, this position is integral to the management of client relationships and plays a critical role in retaining the annual revenue associated with our client relationships.

What will your responsibilities be?
  • Provide professional and timely support to corporate client administrators and end users
  • Manage and respond to issues submitted via ticket system
  • Create and maintain knowledgebase and guides for Help Center
  • Investigate and report bugs and functional issues to internal technical team
  • Consult with Client Relationship Managers (CRM) on client needs and assist with key client relationships
  • Communicate changes and maintenance with clients
  • Manage contract renewal process
  • Upload and review client data
  • Provide instructional website demonstrations 
  • Recommend Product enhancements and consult on Product design as need

Who are we looking for?

  • You have a BA/BS degree or equivalent experience
  • You have 1-3 years previous customer service experience, preferably in a technical support role
  • Strong understanding of website design and functionality including customization and HTML
  • You are proficient in MS Office Applications (Excel, Word, PowerPoint)
  • You have solid written, verbal and interpersonal communication skills
  • You are able to multitask in high paced environment
  • You have experience with developing knowledgebase content and delivering online tutorials
  • You are a passionate team player to contribute your talents towards promoting social responsibility and a greater good 
  • Your experience with Zendesk, JIRA and Salesforce are a plus
Benefits:

VolunteerMatch is committed to building a team of first class individuals. We are looking for enthusiastic members possessing three key elements: knowledge, experience and passion. The position is full-time and will include generous health and dental packages, as well as a 401(k) retirement plan. Salary will be based on experience and qualifications. VolunteerMatch is headquartered in a beautiful and comfortable office in San Francisco’s Financial District. VolunteerMatch is an Equal Employment Opportunity Employer.

How To Apply:

Email your resume and a few paragraphs about yourself and why you'd like to work at VolunteerMatch to jobs@volunteermatch.org with "Client Relations Associate" in the subject line.

Our Mission

Our mission is to make it easier for good people and good causes to connect. Learn more about VolunteerMatch and our mission to help everyone find a great place to volunteer.

Staff

Meet the VolunteerMatch Staff

Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.